Refund policy

Refunds

Our Promise
We want you to love what you ordered. If something isn't right, we'll make it right.

Damaged, misprinted, or wrong item?
Email us within 30 days with a photo and we'll send a free replacement or full refund — no need to ship anything back.

Wrong size?
We'll exchange unworn, unwashed items within 30 days. Just cover the return shipping, and we'll send the new size at no charge.

Changed your mind?
Unworn, unwashed items in original condition can be returned within 30 days for a refund of the product price (original shipping is non-refundable) using our return label that is provided by our customer service representatives.

How to start a return: Email us at info@leemareesfreedomstore.com (Name, Order Number, and any information of why you are requesting a refund) and we'll take care of you.

Clearance items are final sale unless damaged or defective.

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came. Use the return label provided.

 Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a 30% restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order.  Because of this, we can only cancel or modify orders within the first 12 hours after purchase.  Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

For inquiries and any other concerns, you may contact us through the following channels:

Email : info@leemareesfreedomstore.com

Call/SMS: 918-894-1534

Hours

Mon - Sat  9a-7p CST

Sun - 3p - 7p CST


RETURN AND EXCHANGE POLICY

 

 

 RETURN & EXCHANGE PROCESS FLOW


At LeeMaree's Freedom Store, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via info@leemareesfreedomstore.com or call  (918) 894-1534.

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at info@leemareesfreedomstore.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.

  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.

  • If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.

  • Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.

  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:

    • We can refund your original form of payment in 3-5 business days.

    • We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? Reach out to our Customer Support Team at (918) 894-1534 from 9a-7p Mon-Sat, and 3p-7p Sun or email info@leemareesfreedomstore.com